Good to Know! - FAQ
Do you accept returns or exchanges?
All sales are final. As a small, one woman business, every box is hand curated and put together after your order comes in, so we are not able to accept returns, exchanges, or cancellations once an order is placed.
What if my order arrives damaged?
We want you to be happy with your Henko box, always. If something arrives damaged, please email us at hello@myhenkostore.com within 3 days of delivery with your order number and a photo of the damage, and we will make it right.
How does Build Your Own Box work?
Pick your box, choose your items, and we hand pack it just for you. Every BYOB order is made to order, which is part of why we can't offer returns on it, but it also means your box is truly yours.
Do you offer gift assembly?
Yes, always. Every Henko box ships fully assembled and ready to give. We do not sell the contents separately.
Which forms of payment do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay at checkout.
How long does shipping take?
Orders are packed with care and usually ship within 24 to 48 hours. You will get a shipping confirmation with tracking as soon as your box is on its way. If your gift is time sensitive, email us at hello@myhenkostore.com and we will do our best to help.
Do you send a receipt inside the box?
No. Since many of our boxes ship directly to the recipient, we do not include a receipt inside. You, as the gift giver, will get an email confirmation right after you place your order, which works as your receipt.
Will my recipient's address stay private?
Yes. We take privacy seriously and will never share your recipient's information with anyone outside of getting your gift to their door.
What happens if my gift is returned to you as undeliverable?
If a gift comes back to us because it couldn't be delivered, we will email you right away to let you know. From there we will coordinate directly with you on next steps, whether that's resending to a corrected address or a different one entirely. Since this means an extra shipment, a small additional shipping cost will apply.
Can I customize a box or swap out items?
Reach out to us at hello@myhenkostore.com and we will always try to make it work for you.
Do you offer gift notes?
Not yet, but it's on our list. For now, your email confirmation can double as a way to let the recipient know who it's from.
Still have a question?
Reach out anytime at hello@myhenkostore.com. We read every message ourselves.
Good to Know! - FAQ
Do you accept returns or exchanges?
All sales are final. As a small, one woman business, every box is hand curated and put together after your order comes in, so we are not able to accept returns, exchanges, or cancellations once an order is placed.
What if my order arrives damaged?
We want you to be happy with your Henko box, always. If something arrives damaged, please email us at hello@myhenkostore.com within 3 days of delivery with your order number and a photo of the damage, and we will make it right.
How does Build Your Own Box work?
Pick your box, choose your items, and we hand pack it just for you. Every BYOB order is made to order, which is part of why we can't offer returns on it, but it also means your box is truly yours.
Do you offer gift assembly?
Yes, always. Every Henko box ships fully assembled and ready to give. We do not sell the contents separately.
Which forms of payment do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay at checkout.
How long does shipping take?
Orders are packed with care and usually ship within 24 to 48 hours. You will get a shipping confirmation with tracking as soon as your box is on its way. If your gift is time sensitive, email us at hello@myhenkostore.com and we will do our best to help.
Do you send a receipt inside the box?
No. Since many of our boxes ship directly to the recipient, we do not include a receipt inside. You, as the gift giver, will get an email confirmation right after you place your order, which works as your receipt.
Will my recipient's address stay private?
Yes. We take privacy seriously and will never share your recipient's information with anyone outside of getting your gift to their door.
What happens if my gift is returned to you as undeliverable?
If a gift comes back to us because it couldn't be delivered, we will email you right away to let you know. From there we will coordinate directly with you on next steps, whether that's resending to a corrected address or a different one entirely. Since this means an extra shipment, a small additional shipping cost will apply.
Can I customize a box or swap out items?
Reach out to us at hello@myhenkostore.com and we will always try to make it work for you.
Do you offer gift notes?
Not yet, but it's on our list. For now, your email confirmation can double as a way to let the recipient know who it's from.
Still have a question?
Reach out anytime at hello@myhenkostore.com. We read every message ourselves.